If you have purchased a top tier cell phone insurance plan from mobile provider Sprint, you may be wondering what the cancellation process is like.
KEY TAKEAWAYS:
- Sprint allows consumers to cancel an insurance plan at any time without receiving a penalty fee.
- This can be done online by engaging in a live chat with a representative or by calling the customer service line.
- You can also cancel a plan by heading to a Sprint retail location and talking to an employee.
Canceling Sprint Phone Insurance Protection
Sprint smartphone insurance plans typically allow consumers to cancel at any time without receiving a financial penalty. This includes the company’s Total Equipment Protection plans (Sprint Complete), the Equipment Replacement Program, and the Equipment Service & Repair Program. Any cancellation will go into effect immediately.
Insider Tip
Sprint smartphone insurance plans typically allow consumers to cancel at any time without receiving a financial penalty.
How to Cancel Sprint Phone Insurance
There are a number of ways to contact Sprint to cancel your smartphone protection plan.
On the Internet
The easiest method to cancel a Sprint-issued smartphone insurance plan is to visit the company’s web portal. To do this, however, you will have to have created a “My Sprint” account, which can be done by visiting Sprint.com or by calling 1-866-275-1411. Once you have a “My Sprint” account, click on “Contact Us” and look for the “Chat With Us” tab. You may have to wait a few minutes to reach a live agent, but once you do simply tell them that you wish to cancel your Sprint mobile phone insurance plan. The cancellation should begin immediately, though you should be on the lookout for a confirmation email.
Insider Tip
Once you have a “My Sprint” account, click on “Contact Us” and look for the “Chat With Us” tab.
On the Phone
You can cancel a Sprint insurance plan by contacting the company’s customer service line. From your Sprint phone, call customer support any time at 1-888-211-4727 (available 24/7). Press “4” for other options. Press “5” for other options. Press “6” for other options. Enter your pin. When you finally speak to an agent, ask to cancel your insurance plan. Confirm your cancellation with the agent and it should kick in immediately. Suppose you are after a claim, you can also talk to representatives through the phone to help you understand how to make a successful mobile phone insurance claim. As a warning, the customer service phone number for Sprint can change from time to time, so you may want to perform a Google search before attempting to contact them.
Head to a Sprint Store
Canceling a Sprint mobile insurance plan can be done in person if a retail location is in your neighborhood. Simply head to the closest Sprint retail location and ask to speak to an employee. Tell the representative that you wish to cancel one of your Sprint insurance plans and they should be able to help. If your phone is damaged, the store representatives may also take you through the process of how to repair the phone. This employee may try to dissuade you from cancellation, so be prepared to hold your ground.
Warning
The cancellation should begin immediately, though you should be on the lookout for a confirmation email.
F.A.Q.
What happens if I cancel my Sprint service during my lease?
You will still be responsible for the remaining lease payments even if you cancel a Sprint wireless service.
Can I purchase insurance for eligible Sprint phones via Boost Mobile?
No. Boost Mobile only allows insurance to be purchased for new Boost Mobile phones.
Can you make international calls with Sprint?
The best option is to put a screen protector of clear tape over your screen to prevent pieces from falling out or additional damage from occurring.
STAT: Research has shown that people are 10 times more likely to have their phone break due to malfunctions or accidents like drops and spills than lose it or have it stolen. (source)
